Why the Dental Practice Hired Us
At the end of 2016, a new dentist took over ownership of a private dental practice in Holland, MI. The business purchase required a quick transition between owners, which left the dentist in the dark about the business’ network and its data.
“Data loss that could ultimately affect a patient’s health, privacy, or trust composes a loss that cannot be quantified,” explains the dentist. “It is my job to look out for the well-being of my patients, and this includes the protection of their personal and health data.”
How STS Fixed Their Problem
STS has removed the burden of IT planning and maintenance, the dentist says. “Our IT system is best when we can forget about it, and Mark has us set up in a way where we can focus on our job and not be distracted by our IT.”
Over a weekend in the spring of 2017, the dental practice flooded. The water damage ruined their server and negatively impacted the functionality of the office’s workstations.
“With very little notice, STS used our backed-up data to assemble a temporary server and provide operational workstations before our normal patient care commenced a couple of days later,” the dentist explains. “Mark’s response to our crisis was immediate, and his fast action and long hours minimized the damage to our dental practice.”
After STS repaired their system, the dental practice did not have to reschedule a single patient appointment due to IT loss.
What They Say About Shoreline Technology Services
STS provides a timely response with thoughtful problem solving, the dentist explains, and offer a wide range of IT services. This makes him always feel like the dental practice gets ‘informed of’ an IT service rather than gets ‘sold’ an IT service.
“STS serves a large number of small businesses, yet I always feel like our business is their top priority when we call,” the dentist adds. “They take care of our IT needs so that we can focus on providing excellent patient care.”