Client Knowledge Center

Welcome to our Client Knowledge Center! Here you’re find commonly requested resources and “how tos” for our existing clients.

Helpful Resources

If you are currently an STS client, and need to enter a trouble ticket, email: help@stsmich.com.

Not yet a client? Contact Shoreline Technology Solutions to evaluate your network free-of-charge.

Client Testimonials

John Cavedo Jr

January 28, 2025

Professional, Responsive, Affordable. Highly recommend for your IT needs.

Dan Lampe

January 27, 2025

STS has been very proactive in preventing issues. Very responsive in taking care of problems. Long term satisfied customer.

Dylan Walter

January 12, 2025

Great staff & they quickly take care of your IT needs! Would recommend

Eric Schaefer

December 19, 2024

Thornapple Township is very pleased to have Shoreline Technology Solutions as our IT provider for over 3 years. The transition from our previous provider to STS was smooth. Mark has assembled a team of knowledgeable professionals, and their fast, friendly and professional service is appreciated. We also like the fact that they are proactive in their approach to managing our environment. Thank you Mark and Team!

Jennifer Williams

November 1, 2024

Shoreline Technology Solutions is GREAT to work with and has a wonderful staff---always eager to help and solve all my issues! When I was in jam, they offered many options and identified the lowest cost solution---which as a small business owner I SO appreciate! If you want an IT solution you can TRUST---chose Shoreline Technology Solutions!

Russell

September 22, 2024

The Shoreline team is first class. Professional, efficient and all of their recommendations have helped us improve our business operations!

Chad Kirkpatrick

June 27, 2024

Our non-profit organization, Broadway Grand Rapids, has worked with Shoreline for years and as technology continues to evolve and change, they have been there to guide us. From advanced security implementation to our successful cloud migration project, they have proactively advised us and walked us through it all. It's not just the big projects that they excel at! STS has been our wholistic IT partner keeping us running on a day to day basis as well. Their fast and friendly team always answers and responds quickly to our needs no matter how big or small. No matter your size or experience level, they are the ideal IT partner, and I can't recommend them enough.

Emma Battle

April 15, 2024

We appreciate the fast, friendly and proactive services provided while working both in the office and while working remotely.

Austin Schild

December 26, 2023

STS has been managing our companies' equipment and network for a few years now. We couldn't be happier with their service. Fast and timely responses, efficient problem solving via remote access, and seamless transitions with little to no downtime during upgrades or additions to the network. Definitely give STS a chance if you're in the market for an IT company to help manage all your computer and network needs!

jim hovinga

December 26, 2023

Mark and his team have taken care of all my IT needs.....knowledgable, professional and a pleasure to work with.

David Fagerstrom

December 26, 2023

They are there when we call. That means a lot to up

Morgan Langejans

December 26, 2023

We have only been using Shoreline for a few months now, we switched over to them from another local tech company. The difference in company's is not comparable. If we put a ticket into shoreline they respond within 24 hours, it is usually the same day. Shoreline has amazing customer support; they remote into our computers and are very quick to solve our issues. If for some reason they cannot solve it just by remoting in we had Terri stop in within an hour to help us. We are very grateful for Shoreline, and we are very thankful for your team!

Kendra Ortega

December 26, 2023

Mark and his team have done an excellent job with my business tech assistance and security. I highly recommend them.

Rachel Keur-Nelson

December 23, 2023

Easy to work with and no down time on systems updates, etc.!

Susan Beyer

March 15, 2023

Shoreline Technology Solutions is very helpful for our IT needs. They provide excellent customer service and are always readily available to answer our questions and solve our tech issues.

Stuek

November 8, 2022

Mark and his team are excellent at what they do. They helped us with a large server upgrade and the transition was very easy on my staff with very little work interruption. I highly recommend Shoreline Technology Solutions.

Diana Sprik

May 5, 2022

We are a small office in Holland and have been using Shoreline for over 5 years. We have found them to offer proactive service and IT suggestions. The service is consistently fast and friendly. Because of solutions implemented by Shoreline we've had reliable remote access which has allowed us to be more flexible in our work. The hardware Shoreline installed has been quality and long-lasting. It is clear in all they do that Shoreline takes IT security seriously and we feel well protected by the systems they've put in place. Overall, we have been very pleased with the great relationship we've built with Shoreline and consider them a true partner in functioning at our best.

Jen Aulgur

February 24, 2022

Shoreline Technology Solutions has been our IT specialists since 2016 and they took us from a very antiquated system to something that works for our busy lives at Harbor Humane Society. We have over 5 years of great support with Shoreline. They are extremely fast and typically address our concerns within the same day. They offer proactive services and suggestions. They are helping us with our long term IT security goals as well as continuing to maintain and update our equipment and systems as needed. We highly recommend Shoreline Technology Solutions to meet your business needs!

Ralph Hensley

November 18, 2021

Shoreline Technology had been with us for 7 plus years. They have done a great job of moving us to a reliable system environment, moving us to new platforms, responding to our urgent requests and providing us with counsel on system development. They manage all of our devices, wireless and system server, and all of our user devices. They always respond to our needs quickly and we value having them as a trusted valued added partner. With lots of sensitive and confidential information on our servers, its great to know we have a partner who is looking out for our best interests and the interests of the church. We would not want to be with any other IT provider. We were and it was not a pleasant relationship. I would recommend to any company looking to have a value added partners, look no further Shoreline Technology is the answer.

Clint Myers

November 11, 2021

Mark and his team at Shoreline have been fantastic to work with as Shoreline helped us unbundle and reconfigure our network this past year! They worked around our schedule to minimize downtime and quickly responded when we had questions. Highly recommend

Ryan Dykstra

October 25, 2021

Basic IT break-fix issues are unpredictable and sometimes maddening - especially if they're left to accumulate over time. A dependable and competent resource for IT is very important for us and has been surprisingly hard to find, but that’s exactly what we have now after signing up with Shoreline. They're responsive, professional and efficient (and nice to be around!). Our productivity has increased and downtime has virtually disappeared.

Marc Vlietstra

July 7, 2021

Mark and his team at Shoreline Tech have supported our company for over 8 years. They are very responsive to any calls for support and can always find a solution to our communication issues. They continue to support our older server and have already laid plans for the upgrade due in 2023. As our machines age and technology advances, communication becomes more difficult between our workstations and the machine controls. They remotely repair our system when necessary so that we can maintain our production schedule. I highly recommend the team at Shoreline and have no desire to search for another IT service. Their service and knowledge are top notch.

Amanda J. Snyder

March 9, 2021

We hired Shoreline Technology Solutions (STS) in January 2021 to be our managed IT provider and migrate our current IT environment onto a brand new, cloud-based system utilizing Microsoft 365. Our situation was challenging and unique, but Mark and his team didn’t hesitate to take on the challenge. During the planning stages, STS was very proactive in making recommendations for items we never considered. They helped us plan and think through all stages of the migration process. We couldn’t have asked for a more seamless and easy transition. Downtime was minimal and any end-user issues were met with friendly, efficient service. Now that we’re through the migration, our organization is happily working under the new system with great efficiency. We look forward to a long-standing relationship with STS as our IT service provider.

L B

November 16, 2020

So grateful for the STS help at a crazy time right before the election. The internet outage at the office meant that I couldn’t issue ballots to people who were stopping in all day long to vote early. Kyle not only helped me set up my computer to work off my phone’s hotspot, but he came back later to network the new laptops together for the election day festivities—something that I just didn’t have time for.

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Client Testimonials

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