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Shoreline Technology Solutions

Shoreline Technology Solutions

Specifically designed for small to medium-size businesses, our MSP plans cover a wide range of IT solutions. Our Essential Service Plan provides managed services for basic needs like:

Essential Managed Service Plan - Basic Needs

Workstation Support

Our workstation support team handles day-to-day issues, troubleshooting both hardware and software problems, managing hardware RMAs, answering user questions, ultimately aiming to minimize downtime and frustration, while also handling warranties for customers who purchase our hardware.

Printer Support

Printer support involves installing, maintaining, and troubleshooting printers, encompassing hardware upkeep and addressing operational issues – aimed to minimize downtime and enhance overall printer performance.

Antivirus Software

Our technicians install and manage anti-malware software, as well as promptly responding to malware threats. These actions serve to enhance security measures, mitigate risks, and ensure compliance with regulatory requirements, ultimately safeguarding your organization’s systems and data.

Third Party Software Installation & Minor Updates

The tasks encompass installing third-party software, updating it regularly, and troubleshooting any associated problems. Proper software maintenance provides heightened security, enhanced functionality, and compliance with relevant requirements, contributing to smoother software operations and system integrity.

Backup as a service (BaaS)

Backup as a service (BaaS) involves backing up and restoring your business files, setting up automated backup processes, and regularly monitoring and testing backups for reliability. Backups offer numerous benefits, including heightened security, risk reduction, data loss prevention, minimized downtime, improved user satisfaction, and adherence to compliance standards.

Microsoft Office & Outlook Support/Licensing

We offer assistance with Outlook email and Microsoft Office programs, including licensing. It encompasses setting up and troubleshooting Outlook email, as well as configuring and addressing issues with Microsoft Office and Microsoft 365 applications. By providing support and guidance, our Microsoft support aims to minimize downtime, enhance functionality, and ensure compliance adherence.

Annual vCIO Review

The yearly vCIO (Virtual Chief Information Officer) service includes reviewing the age of assets such as computers, printers, and servers, conducting user and compliance reviews, implementing multi-factor authentication (MFA) security measures, backup testing and verification. These activities provide valuable insights for future planning and budget forecasting, offering a comprehensive overview of your network infrastructure from a top-down perspective.

How We Approach Managed Services

We take a long-term approach to technology solutions. Our goal is to streamline the technology your business uses and to remove complications in its network. To achieve that, we focus on hardware and equipment upgrades, data organization, cloud-based server and software adaptation, and network rebuilds.

Contact us today to learn how our Managed Services can help your business.

Client Testimonials

Jennifer Williams
google
Jennifer Williams
November 1, 2024

Shoreline Technology Solutions is GREAT to work with and has a wonderful staff---always eager to help and solve all my issues! When I was in jam, they offered many options and identified the lowest cost solution---which as a small business owner I SO appreciate! If you want an IT solution you can TRUST---chose Shoreline Technology Solutions!

Russell
google
Russell
September 22, 2024

The Shoreline team is first class. Professional, efficient and all of their recommendations have helped us improve our business operations!

Chad Kirkpatrick
google
Chad Kirkpatrick
June 27, 2024

Our non-profit organization, Broadway Grand Rapids, has worked with Shoreline for years and as technology continues to evolve and change, they have been there to guide us. From advanced security implementation to our successful cloud migration project, they have proactively advised us and walked us through it all. It's not just the big projects that they excel at! STS has been our wholistic IT partner keeping us running on a day to day basis as well. Their fast and friendly team always answers and responds quickly to our needs no matter how big or small. No matter your size or experience level, they are the ideal IT partner, and I can't recommend them enough.

Emma Battle
google
Emma Battle
April 15, 2024

We appreciate the fast, friendly and proactive services provided while working both in the office and while working remotely.

jim hovinga
google
jim hovinga
December 26, 2023

Mark and his team have taken care of all my IT needs.....knowledgable, professional and a pleasure to work with.

David Fagerstrom
google
David Fagerstrom
December 26, 2023

They are there when we call. That means a lot to up

Austin Schild
google
Austin Schild
December 26, 2023

STS has been managing our companies' equipment and network for a few years now. We couldn't be happier with their service. Fast and timely responses, efficient problem solving via remote access, and seamless transitions with little to no downtime during upgrades or additions to the network. Definitely give STS a chance if you're in the market for an IT company to help manage all your computer and network needs!

Morgan Langejans
google
Morgan Langejans
December 26, 2023

We have only been using Shoreline for a few months now, we switched over to them from another local tech company. The difference in company's is not comparable. If we put a ticket into shoreline they respond within 24 hours, it is usually the same day. Shoreline has amazing customer support; they remote into our computers and are very quick to solve our issues. If for some reason they cannot solve it just by remoting in we had Terri stop in within an hour to help us. We are very grateful for Shoreline, and we are very thankful for your team!

Kendra Ortega
google
Kendra Ortega
December 26, 2023

Mark and his team have done an excellent job with my business tech assistance and security. I highly recommend them.

Rachel Keur-Nelson
google
Rachel Keur-Nelson
December 23, 2023

Easy to work with and no down time on systems updates, etc.!

Susan Beyer
google
Susan Beyer
March 15, 2023

Shoreline Technology Solutions is very helpful for our IT needs. They provide excellent customer service and are always readily available to answer our questions and solve our tech issues.

Jake S
google
Jake S
November 8, 2022

Mark and his team are excellent at what they do. They helped us with a large server upgrade and the transition was very easy on my staff with very little work interruption. I highly recommend Shoreline Technology Solutions.

Diana Sprik
google
Diana Sprik
May 5, 2022

We are a small office in Holland and have been using Shoreline for over 5 years. We have found them to offer proactive service and IT suggestions. The service is consistently fast and friendly. Because of solutions implemented by Shoreline we've had reliable remote access which has allowed us to be more flexible in our work. The hardware Shoreline installed has been quality and long-lasting. It is clear in all they do that Shoreline takes IT security seriously and we feel well protected by the systems they've put in place. Overall, we have been very pleased with the great relationship we've built with Shoreline and consider them a true partner in functioning at our best.

Jen Aulgur
google
Jen Aulgur
February 24, 2022

Shoreline Technology Solutions has been our IT specialists since 2016 and they took us from a very antiquated system to something that works for our busy lives at Harbor Humane Society. We have over 5 years of great support with Shoreline. They are extremely fast and typically address our concerns within the same day. They offer proactive services and suggestions. They are helping us with our long term IT security goals as well as continuing to maintain and update our equipment and systems as needed. We highly recommend Shoreline Technology Solutions to meet your business needs!

Ralph Hensley
google
Ralph Hensley
November 18, 2021

Shoreline Technology had been with us for 7 plus years. They have done a great job of moving us to a reliable system environment, moving us to new platforms, responding to our urgent requests and providing us with counsel on system development. They manage all of our devices, wireless and system server, and all of our user devices. They always respond to our needs quickly and we value having them as a trusted valued added partner. With lots of sensitive and confidential information on our servers, its great to know we have a partner who is looking out for our best interests and the interests of the church. We would not want to be with any other IT provider. We were and it was not a pleasant relationship. I would recommend to any company looking to have a value added partners, look no further Shoreline Technology is the answer.

Clint Myers
google
Clint Myers
November 11, 2021

Mark and his team at Shoreline have been fantastic to work with as Shoreline helped us unbundle and reconfigure our network this past year! They worked around our schedule to minimize downtime and quickly responded when we had questions. Highly recommend

Ryan Dykstra
google
Ryan Dykstra
October 25, 2021

Basic IT break-fix issues are unpredictable and sometimes maddening - especially if they're left to accumulate over time. A dependable and competent resource for IT is very important for us and has been surprisingly hard to find, but that’s exactly what we have now after signing up with Shoreline. They're responsive, professional and efficient (and nice to be around!). Our productivity has increased and downtime has virtually disappeared.

Marc Vlietstra
google
Marc Vlietstra
July 7, 2021

Mark and his team at Shoreline Tech have supported our company for over 8 years. They are very responsive to any calls for support and can always find a solution to our communication issues. They continue to support our older server and have already laid plans for the upgrade due in 2023. As our machines age and technology advances, communication becomes more difficult between our workstations and the machine controls. They remotely repair our system when necessary so that we can maintain our production schedule. I highly recommend the team at Shoreline and have no desire to search for another IT service. Their service and knowledge are top notch.

Amanda J. Snyder
google
Amanda J. Snyder
March 9, 2021

We hired Shoreline Technology Solutions (STS) in January 2021 to be our managed IT provider and migrate our current IT environment onto a brand new, cloud-based system utilizing Microsoft 365. Our situation was challenging and unique, but Mark and his team didn’t hesitate to take on the challenge. During the planning stages, STS was very proactive in making recommendations for items we never considered. They helped us plan and think through all stages of the migration process. We couldn’t have asked for a more seamless and easy transition. Downtime was minimal and any end-user issues were met with friendly, efficient service. Now that we’re through the migration, our organization is happily working under the new system with great efficiency. We look forward to a long-standing relationship with STS as our IT service provider.

L B
google
L B
November 16, 2020

So grateful for the STS help at a crazy time right before the election. The internet outage at the office meant that I couldn’t issue ballots to people who were stopping in all day long to vote early. Kyle not only helped me set up my computer to work off my phone’s hotspot, but he came back later to network the new laptops together for the election day festivities—something that I just didn’t have time for.

Craig Schrotenboer
google
Craig Schrotenboer
November 3, 2020

We have very much enjoyed our relationship with STS. Their people know the IT industry and develop IT solution that meet our need. We find their pricing to be very competitive, great value. Their staff is friendly and knowledgeable. They are responsive to our needs. Appreciate remote access during these COVID times. I highly recommend STS you won't be disappointed.

Appenx Inc
google
Appenx Inc
October 13, 2020

Appenx Inc. started using Shoreline Technology about a year ago. We had a patchwork of old computer systems in place (with many failures) prior to their involvement and were in the beginning stages of implementing a new all encompassing business system. We needed help with a new server and workstations that were more dependable, setting up more modern email, working with our legacy business system provider and backups to ensure our data is secure. We interviewed many local IT companies that all had positive attributes but felt Mark and his team had the expertise, honest feedback and reasonable pricing to fit our needs. The Shoreline team has done a great job with our goals above and helping us keep some of our older systems going (which has really helped spread out some of the costs), implementing new systems and communicating with our other IT related vendors to keep things running smoothly and let us focus on our business rather than our computers. I would highly recommend Shoreline Tech!

lonna nykamp
google
lonna nykamp
July 10, 2020

Ok Tire has been using Shoreline for over 15 years. We recommend them to anyone looking for an IT service that responds promptly when you contact them and their Equipment is high quality at a good value. Our server they built just keeps on going...Mark meets with us on a regular basis to go over what our plans are so they can stay on top of our IT needs. They are a great bunch of guys!

Alan Jeffries
google
Alan Jeffries
July 8, 2020

I can't say enough good things about Shoreline Technology Solutions. They have been great to work with and are always responsive to our requests. They were life saving when we had to move all of our employees from working in the office to working remotely. They had us up and running within a day. They also helped us purchase new wireless hardware, new computers and upgrade our computer software. We are glad to have them as our IT professionals!

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